:root{color-scheme:light;--paper:#f7f9fc;--white:#fff;--line:#e0e7f0;--ink:#1c2d45;--muted:#62738b;--blue:#2458a6;--blue-light:#eaf1fc;--amber:#9a5b09;--amber-light:#fff1d8;font-family:Aptos,"Segoe UI",-apple-system,BlinkMacSystemFont,sans-serif;font-size:15px;line-height:1.5;color:var(--ink);background:var(--paper)}
*{box-sizing:border-box}body{margin:0}a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:wait;opacity:.6}button,input,select,textarea{border:1px solid #bdcadd;border-radius:6px}input,select,textarea{background:var(--white);color:var(--ink);padding:9px 11px;min-width:0}textarea{resize:vertical;line-height:1.6}input:focus,select:focus,textarea:focus,button:focus-visible,a:focus-visible{outline:3px solid #95b9ee;outline-offset:2px}label{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600}button{padding:9px 13px;font-weight:600;background:var(--white);color:var(--ink)}.primary{background:var(--blue);border-color:var(--blue);color:var(--white)}.secondary{background:var(--white)}.text-button{background:transparent;border-color:transparent;color:var(--blue);padding:6px 8px}.primary:hover{background:#1e4785}.secondary:hover{background:var(--paper)}h1,h2,h3,p{margin-top:0}h1{font-size:25px;line-height:1.3;letter-spacing:-.025em}h2{font-size:16px;line-height:1.4}h3{font-size:14px;line-height:1.45}.muted{color:var(--muted)}.stack{display:flex;flex-direction:column;gap:15px}.wide{width:100%}.form-feedback{color:#a13232;font-size:14px;white-space:pre-wrap;overflow-wrap:anywhere}.form-feedback:empty{display:none}.form-hint{font-size:12px;margin-left:10px}.visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}.skip-link{position:fixed;top:-60px;left:10px;padding:10px;background:white;z-index:10}.skip-link:focus{top:10px}
.brand{display:flex;align-items:center;gap:11px;color:var(--ink);font-weight:650;letter-spacing:-.02em;line-height:1.3}.brand:hover{text-decoration:none}.brand small{display:block;color:var(--muted);font-size:12px;font-weight:400;letter-spacing:0}.brand-symbol{display:grid;place-items:center;background:var(--blue);color:white;border-radius:8px;font-size:25px;font-weight:700;width:40px;height:40px;letter-spacing:-.07em;padding-right:2px}.app-header{height:76px;padding:15px 26px;background:var(--white);display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.header-actions{display:flex;gap:10px;align-items:center}.staff-name{font-size:13px;color:var(--muted);margin-right:5px}.app-shell{display:grid;grid-template-columns:215px 330px minmax(0,1fr);min-height:calc(100vh - 76px)}.sidebar{padding:24px 16px;background:var(--paper);border-right:1px solid var(--line)}.new-request{width:100%;margin-bottom:24px}.folder-list{display:flex;flex-direction:column;gap:3px}.folder-list a{display:flex;gap:8px;justify-content:space-between;align-items:center;padding:10px 11px;border-radius:6px;color:#465875;font-size:13px}.folder-list a:hover{text-decoration:none;background:#eef2f8}.folder-list a.active{background:var(--blue-light);color:var(--blue);font-weight:650}.folder-list a span{font-size:12px;font-variant-numeric:tabular-nums;min-width:18px;text-align:right;color:var(--muted)}.folder-list a span.attention-count{color:var(--amber);background:var(--amber-light);padding:0 5px;border-radius:4px}.folder-divider{height:1px;background:var(--line);margin:12px 9px}.sidebar-note{font-size:12px;color:var(--muted);padding:22px 10px;line-height:1.6;max-width:23ch}.request-list{border-right:1px solid var(--line);background:var(--white)}.search-form{display:flex;padding:19px 16px;gap:7px;border-bottom:1px solid var(--line)}.search-form input{width:100%;font-size:13px}.search-button{font-size:12px;padding:7px 9px}.list-heading{display:flex;align-items:center;justify-content:space-between;padding:17px 18px 12px}.list-heading h2{margin:0;font-size:14px}.list-heading>span{font-size:11px;color:var(--muted)}.request-row{display:block;padding:18px;border-bottom:1px solid var(--line);border-left:3px solid transparent;color:var(--ink)}.request-row:hover{text-decoration:none;background:var(--paper)}.request-row.selected{background:var(--blue-light);border-left-color:var(--blue)}.row-top{display:flex;justify-content:space-between;gap:10px;color:var(--muted);font-size:11px;margin-bottom:6px}.row-top>span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:200px}.row-top time{white-space:nowrap}.request-row h3{margin-bottom:5px;font-weight:500;overflow-wrap:anywhere}.request-row.unread h3{font-weight:700}.request-row.unread .row-top>span:before{content:"";display:inline-block;height:6px;width:6px;border-radius:50%;background:var(--blue);margin-right:6px;vertical-align:middle}.request-row>p{font-size:12px;color:var(--muted);margin:0 0 12px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;overflow-wrap:anywhere}.row-bottom{display:flex;justify-content:space-between;align-items:center;font-size:11px;color:var(--muted)}.status-tag{font-size:10px;border-radius:4px;padding:3px 6px;background:#eef2f7;color:#53677f}.status-needs_attention{background:var(--amber-light);color:var(--amber)}.status-resolved{background:#e8f3ee;color:#347457}.pagination{display:flex;justify-content:space-between;padding:17px;font-size:12px}.list-empty{padding:32px 22px;color:var(--muted);font-size:13px}.list-empty h3{color:var(--ink)}
.main-pane{background:var(--white);padding:30px 36px;min-width:0}.global-feedback{padding:10px 14px;border:1px solid #f2cdcd;background:#fff5f5;border-radius:6px}.case-detail{max-width:960px;margin:0 auto}.case-heading{padding-bottom:25px;border-bottom:1px solid var(--line)}.case-meta{display:flex;flex-wrap:wrap;gap:13px;color:var(--muted);font-size:11px;margin-bottom:13px}.case-heading h1{margin-bottom:8px;overflow-wrap:anywhere}.customer-address{font-size:13px;color:var(--muted);margin-bottom:23px;overflow-wrap:anywhere}.case-controls{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end}.case-controls label{font-size:11px}.case-controls select,.case-controls input{font-size:12px;padding:8px 9px}.case-controls button{font-size:12px}.read-action{margin-top:10px}.read-action button{padding-left:0;font-size:12px}.correspondence,.notes-section,.linked-context{padding-top:28px}.correspondence h2,.notes-section h2{margin-bottom:19px}.message{padding:17px 0 23px;border-bottom:1px solid var(--line)}.message:first-of-type{padding-top:0}.message header{display:flex;align-items:center;flex-wrap:wrap;gap:8px;font-size:11px;color:var(--muted);margin-bottom:13px}.message header strong{font-size:12px;color:var(--ink);overflow-wrap:anywhere}.message header time{margin-left:auto}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.75;max-width:78ch}.message-outbound{border-left:3px solid #b6cff5;padding-left:16px}.internal-note{background:#f2f5fa;border-left:3px solid #cad5e6;padding:14px 16px;margin-bottom:13px}.internal-note time{display:block;font-size:11px;color:var(--muted);margin-bottom:6px}.empty-inline{font-size:13px;color:var(--muted)}.notes-section form{margin-top:16px}.attachment-link{display:inline-block;margin-top:12px;padding:6px 9px;background:var(--paper);font-size:12px;border:1px solid var(--line);border-radius:4px}.linked-context a{display:block;margin-bottom:9px;font-size:13px}.no-selection{display:flex;flex-direction:column;align-items:flex-start;justify-content:center;min-height:62vh;max-width:420px;margin:0 auto}.no-selection h1{font-size:27px}.no-selection p{font-size:14px;color:var(--muted);line-height:1.8}.inbox-mark{font-size:44px;color:#afc5e8;margin-bottom:18px}
dialog{width:min(530px,calc(100vw - 30px));max-height:90vh;border:1px solid var(--line);border-radius:10px;padding:26px;color:var(--ink);box-shadow:0 12px 60px #1c2d4525}dialog::backdrop{background:#18263c45}.dialog-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:20px}.dialog-heading h2{font-size:20px;margin:0}.dialog-heading button{font-size:12px}.credential-list{list-style:none;padding:0;margin:20px 0}.credential-list li{padding:10px 0;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:15px}.credential-list button{font-size:12px}.credential-list small{display:block;font-size:11px;color:var(--muted)}#add-passkey-form{margin-top:20px}.auth-page{min-height:100vh;display:grid;place-items:center;background:linear-gradient(145deg,#f2f6fc,#f9fbfd)}.auth-panel{max-width:440px;width:calc(100% - 32px);background:var(--white);padding:40px;border:1px solid var(--line);border-radius:10px}.auth-panel .brand{margin-bottom:38px}.auth-panel h1{font-size:28px;margin-bottom:10px}.auth-panel>.muted{font-size:14px;margin-bottom:27px}.auth-footnote{color:var(--muted);font-size:12px;line-height:1.7;margin:25px 0 0}.auth-divider{height:1px;background:var(--line);margin:24px 0}
@media(min-width:1600px){.app-shell{grid-template-columns:230px 385px minmax(0,1fr)}.main-pane{padding:38px 55px}}@media(max-width:1100px){.app-shell{grid-template-columns:180px 285px minmax(0,1fr)}.sidebar{padding:20px 10px}.main-pane{padding:25px 22px}.folder-list a{font-size:12px;padding:9px 7px}.case-controls{gap:9px}.message header time{margin-left:0}}@media(max-width:820px){.app-shell{grid-template-columns:190px minmax(0,1fr)}.request-list{grid-column:2}.main-pane{grid-column:2;border-top:1px solid var(--line)}.sidebar{grid-column:1;grid-row:1/3}.no-selection{min-height:30vh}.main-pane:has(.case-detail){grid-column:2;grid-row:1}.app-shell:has(.case-detail) .request-list{grid-row:2}.message-body{font-size:13px}}@media(max-width:560px){.app-header{height:68px;padding:12px 15px}.brand-symbol{width:34px;height:34px;font-size:22px}.brand{font-size:13px}.header-actions{gap:3px}.staff-name{display:none}.header-actions button{font-size:11px;padding:6px 8px}.app-shell{display:block}.sidebar{padding:14px 15px;border-right:none;border-bottom:1px solid var(--line)}.new-request{margin-bottom:12px}.folder-list{flex-direction:row;overflow-x:auto;gap:5px}.folder-list a{white-space:nowrap;gap:7px;padding:8px}.folder-divider,.sidebar-note{display:none}.request-list{border-right:0}.main-pane{padding:23px 18px}.no-selection{min-height:28vh}.case-heading h1{font-size:23px}.case-controls{align-items:stretch}.case-controls label{flex:1;min-width:130px}.case-controls button{align-self:flex-end}.case-controls input{width:100%}.app-shell:has(.case-detail){display:flex;flex-direction:column}.app-shell:has(.case-detail) .main-pane{order:2}.app-shell:has(.case-detail) .request-list{order:3}.auth-panel{padding:28px}.row-top>span{max-width:75%}.form-hint{display:block;margin:8px 0 0}.message header{gap:5px 10px}.message header time{width:100%}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}
.workspace-panel {max-width:1100px;margin:32px auto;padding:24px;background:white;border:1px solid var(--line);border-radius:12px}.diagnostic-fields{display:grid;grid-template-columns:minmax(150px,1fr) 2fr;gap:8px}.diagnostic-fields dt{font-weight:600}.diagnostic-fields dd{margin:0;overflow-wrap:anywhere}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse}td,th{text-align:left;padding:12px;border-bottom:1px solid #dce3ed}.app-header nav{display:flex;gap:16px}@media(max-width:560px){.workspace-panel{margin:12px;padding:16px}.app-header nav{gap:8px;font-size:12px}}